Corrections and appeals
A verified entity should have a route to correct facts and challenge a formal result even when it has not claimed a profile or purchased a service.
Proposed process
Acknowledgment within 3 working days; clear identity or fact errors limited and checked within 5; ordinary appeals decided with reasons within 15 working days, complex cases disclosed and capped at 30.
Conflict handling
The original judge, issuer and customer business personnel must recuse themselves from a related appeal. A qualified reviewer with no case conflict is required.
Current contact
Use the public contact page for factual corrections to website material. Formal rating appeals follow the published timelines once a certificate exists.